Senior Customer Success Manager

Job Summary

Senior Customer Success Manager, a full-time position responsible for maximizing client value from solutions, driving customer adoption, and supporting digital transformation efforts while working remotely.

Key Responsibilities

• Manage a select group of strategic customer accounts and cultivate senior-level relationships
• Drive customer onboarding, adoption success, and create Customer Success Plans
• Identify upsell and cross-sell opportunities while serving as a primary advocate for customer needs

Required Qualifications

• Bachelor's degree or equivalent experience; advanced degree preferred
• 5+ years of relevant work experience in customer success management
• CCSM certification (Level 4 or higher) preferred
• Experience in managing large customer accounts and developing success plans
• Familiarity with cloud operating models and project/program management preferred