Senior Customer Success Manager

Job Summary

Senior Customer Success Manager, responsible for maximizing client value from HPE solutions and supporting digital transformation in a full-time remote role.

Key Responsibilities

• Manage a select group of strategic customer accounts and cultivate senior-level relationships
• Onboard customers, define success criteria, and develop Customer Success Plans
• Drive upsell and cross-sell opportunities while serving as the primary advocate for customer needs

Required Qualifications

• Bachelor's degree or equivalent experience; advanced degree preferred
• 5+ years of relevant experience in customer success management
• CCSM Level 4 or higher certification preferred
• Experience in project/program management and cloud operating models
• Ability to support customers within the Eastern Time Zone and accommodate occasional travel