Senior Customer Success Manager

Job Summary

Senior Customer Success Manager is a full-time role focused on helping clients maximize the value of their solutions and supporting their digital transformation journey through strategic customer engagement and relationship management.

Key Responsibilities

• Manage a select group of strategic customer accounts and cultivate strong relationships with key stakeholders
• Drive customer onboarding, adoption, and success criteria achievement while serving as the primary advocate for customer needs
• Identify upsell and cross-sell opportunities and collaborate with sales teams to drive account growth

Required Qualifications

• Bachelor's degree or equivalent experience; advanced degree or MBA preferred
• 5+ years of relevant work experience in customer success management
• CCSM Level 4 or higher certification preferred
• Experience managing large customer accounts and developing customer success plans
• Familiarity with cloud operating models and project/program management preferred