Senior Customer Success Manager

Job Summary

Senior Customer Success Manager, responsible for leading a team to drive customer retention and value in a full-time remote role.

Key Responsibilities

• Lead and develop a team of Customer Success Managers to meet retention and expansion metrics
• Act as the primary escalation point for customer portfolios and support the team in complex situations
• Collaborate cross-functionally to align on customer needs and drive successful outcomes

Required Qualifications

• Experience in customer success management or related field
• Proven leadership skills with the ability to coach and develop teams
• Strong background in managing customer relationships and driving retention
• Ability to collaborate effectively across different departments
• Experience in strategic planning and execution within a customer success framework