Senior Customer Success Manager

Job Summary

Driving revenue growth through client satisfaction and loyalty, the full-time Senior Customer Success Manager will manage a diverse portfolio of existing customers remotely, ensuring they derive maximum value from the company's HR technology solutions.

Key responsibilities

• Proactively identify opportunities within the customer base to drive renewals and expansion, exceeding revenue targets
• Serve as the primary contact for customers, conducting business reviews and ensuring smooth transitions between Sales and Customer Success
• Manage the sales cycle for renewals and expansions, utilizing customer health monitoring tools to mitigate risks

Required qualifications

• 5+ years of SaaS Customer Success or Account Management experience, ideally in HR technology solutions
• Proven track record of managing a portfolio of accounts and securing renewals
• Strong sales acumen with excellent relationship-building skills with HR and L&D decision-makers
• Analytical skills to leverage data for guiding client conversations and uncovering opportunities
• Proactive and collaborative mindset, thriving in a fast-paced environment