Senior Customer Success Manager

Job Summary

Managing a defined portfolio of clients, the full-time Senior Customer Success Manager will oversee customer relationships, ensuring successful adoption and ongoing engagement with Thrive's technology solutions while working remotely.

Key responsibilities

• Owns customer lifecycle management, including renewals and expansions
• Utilizes AI-assisted workflows to prepare for executive meetings and create client-ready narratives
• Monitors engagement signals to proactively identify risks and expansion opportunities

Required qualifications

• BA/BS degree or relevant work experience
• 7-10+ years of success in a customer success role, preferably in a SaaS environment
• Hands-on experience using AI tools for meeting preparation and customer strategy
• Proven ability to build long-term client relationships with high satisfaction
• Experience with Salesforce, G-Suite, Microsoft products, and Zoom