Senior Customer Success Manager

Job Summary

Driving customer success initiatives, the full-time Senior Customer Success Manager will lead adoption and value realization across strategic enterprise accounts while working remotely.

Key responsibilities

• Driving process change and product adoption through change management and executive relationships
• Monitoring customer health and taking data-driven actions to influence behavior
• Conducting Quarterly Business Reviews to demonstrate value at an executive level

Required qualifications

• 5-7 years of experience in a Customer Success Manager role for a SaaS solution
• Proven track record of managing enterprise-level or strategic customer accounts
• Strong understanding of SaaS business models and customer lifecycle management
• Ability to build trusted relationships at all organizational levels
• Proactive problem-solver with strong organizational and project management skills