Senior Customer Success Manager

Job Summary

Leading the complete lifecycle of post-sale customer engagement, the full-time Senior Customer Success Manager will onboard clients, conduct training sessions, and advocate for customer needs in a remote environment.

Key responsibilities:

• Own and manage customer onboarding, adoption, value reviews, and renewal playbooks
• Serve as a trusted advisor to customers, ensuring they maximize the benefits of the Vantage solution
• Act as the voice of the customer within the organization, driving resolutions for support issues and feature requests

Required qualifications:

• 5+ years of experience in customer success or technical account management within B2B tech or SaaS
• Strong communication skills with the ability to engage with technical stakeholders
• Previous experience with FinOps Cloud Cost Management solutions
• Ability to manage a diverse portfolio of accounts from SMBs to large enterprises
• High emotional intelligence and empathy towards customer needs