Senior Customer Success Manager

Job Summary

Responsible for managing a portfolio of strategic accounts, the full-time remote Senior Customer Success Manager will drive revenue growth, ensure customer satisfaction, and act as a trusted advisor to clients in optimizing their payment strategies.

Key responsibilities

• Grow revenue by managing multiple strategic accounts and ensuring predictable growth within the book of business
• Consult with customers to optimize their payments programs through the adoption, renewal, and expansion of ACI solutions
• Serve as the primary point of contact for customers, coordinating with internal teams to deliver on commitments and enhance customer experience

Required qualifications

• BS/BA degree and 8+ years of related experience
• Experience in the payments industry is required; experience in the merchant vertical is preferred
• Proficient in presenting at C-Suite and Board level
• Ability to negotiate complex, high-value contracts, including renewals
• Experience in resolving complex scenarios that require alignment of internal and external stakeholders