Senior Customer Success Manager

Job Summary

To support key customers in maximizing the value of Cozeva and Vatica solutions, the full-time remote Senior Customer Success Manager will develop strategic relationships, analyze customer performance data, and drive adoption, ensuring measurable success and identifying upselling opportunities.

Key responsibilities

• Develop strong, strategic relationships with customers to understand and address their challenges and goals
• Proactively analyze customer performance and health metrics to identify and address potential issues
• Conduct regular check-ins and business reviews to evaluate customer success and satisfaction

Required qualifications

• BA/BS in a relevant discipline; graduate degree preferred (MPH, MHA, MBA)
• 7+ years in healthcare administration or healthcare technology/SaaS, with experience in Health Plans and IPAs
• Foundational knowledge in value-based care programs is critically required
• Experience with Quality programs (HEDIS, STAR, QRS) and Risk Adjustment models (CMS-HCC, HHS-ACA)
• Passion for learning and solving challenges in healthcare operations and technology