Senior Customer Success Manager

Job Summary

Managing a portfolio of complex enterprise customers, the full-time Senior Customer Success Manager will drive customer value, ensure comprehensive customer success, and collaborate with internal teams to align product development with customer needs in a remote setting.

Key responsibilities

• Own day-to-day customer relationships, ensuring alignment with customer business objectives and success metrics
• Collaborate with product and digital teams to provide feedback and educate customers on product enhancements
• Drive customer renewals and new project initiatives while mentoring new Customer Success Managers

Required qualifications

• Bachelor's degree in business, marketing, or a related discipline
• 6+ years of experience in marketing, sales, business operations, or account management
• Flexibility to travel for customer meetings as needed
• Proven ability to work cross-functionally and interface directly with customers
• Experience in designing or operating incentive and recognition programs is preferred