Senior Customer Success Manager

Job Summary

Leading a team of Customer Success Managers, the full-time Senior Customer Success Manager will drive customer engagement, retention, and growth strategies for Enterprise clients in a remote environment.

Key responsibilities

• Build, lead, and mentor a team of CSMs to foster a high-performance, customer-centric culture
• Partner with cross-functional leaders to define and execute segment-specific strategies tailored to Enterprise customer needs
• Maintain visibility into customer adoption and engagement metrics to identify churn risks and expansion opportunities

Required qualifications

• 4+ years of experience in Customer Success, Account Management, or related fields
• Prior people management experience with a track record of developing high-performing teams
• Experience supporting Enterprise or high-ARR customer segments
• Strong operational mindset with experience in building or optimizing processes
• Bachelor's degree in a relevant field; advanced degree preferred