Senior Customer Success Manager

Job Summary

Owning a strategic portfolio valued between $3M-$7M+ ARR, the full-time remote Senior Customer Success Manager will drive retention and growth while building relationships with senior leaders at enterprise accounts, delivering strategic recommendations and ensuring client success.

Key responsibilities

• Manage a portfolio of enterprise accounts, driving retention and strategic outcomes
• Develop a deep understanding of customer objectives and success criteria for relationship commerce programs
• Build and maintain trusted relationships with senior stakeholders, navigating complex organizational landscapes

Required qualifications

• 6+ years of customer management, account management, or vendor management experience, preferably in SaaS or retail-tech
• Proven experience managing a $3M-$7M+ ARR book of business
• Enterprise experience with large brands and demonstrated ability to engage with senior executives
• Experience in project management of complex initiatives from inception to evaluation
• BS/BA degree required