Senior Customer Success Manager

Job Summary

Driving success for high-growth enterprise customers, the fully remote Senior Customer Success Manager will cultivate relationships, provide strategic guidance, and collaborate cross-functionally to ensure clients maximize value from the SMS marketing platform.

Key Responsibilities

• Cultivate strong relationships with enterprise customers and drive adoption of product features
• Lead strategy sessions to implement innovative SMS marketing strategies and provide data-driven recommendations
• Collaborate with internal teams to identify upsell opportunities and address customer needs

Required Qualifications

• 4+ years of customer success or account management experience in SaaS, marketing, or e-commerce technology
• 1+ years of sales experience preferred
• Strong technical aptitude with the ability to navigate complex tools and workflows
• Proven understanding of e-commerce businesses and marketing strategies
• Proactive and adaptable, with a growth mindset towards emerging technologies