Senior Customer Success Manager

Job Summary

Owning a strategic portfolio of $3M-$7M+ ARR, the full-time Senior Customer Success Manager will drive retention and growth by building relationships with senior leaders at enterprise accounts, providing strategic recommendations, and ensuring successful outcomes in a remote environment.

Key responsibilities

• Manage a portfolio of enterprise accounts, focusing on retention, growth, and strategic outcomes
• Develop a deep understanding of customer objectives and success criteria for relationship commerce programs
• Build and maintain trusted relationships with senior stakeholders, anticipating customer needs and driving project plans for timely delivery

Required qualifications

• 6+ years of experience in customer management, account management, or vendor management, preferably in SaaS or retail-tech
• Proven track record managing a $3M-$7M+ ARR book of business
• Experience working with large, recognizable brands and engaging with VP and C-suite leaders
• Strong project management skills with experience in launching and optimizing complex initiatives
• BS/BA degree required