Senior Customer Success Manager

Job Summary

Managing a portfolio of 15-20 enterprise accounts, the full-time Senior Customer Success Manager will drive customer adoption and value realization through proactive engagement and strategic conversations, all while working remotely.

Key responsibilities

• Own the post-sales relationship, driving adoption and ensuring customer health for renewals and expansions
• Analyze customer telemetry and adoption patterns to identify risks and opportunities for deeper engagement
• Lead product training and enablement sessions, collaborating with internal teams to enhance customer outcomes

Required qualifications

• Customer-facing experience in roles such as CSM, account management, or technical support
• Prior experience in a technical SaaS environment
• Demonstrated comfort presenting to customers or technical audiences
• Strong skills in communication, prioritization, and stakeholder management
• Interest in developer tooling and understanding of technical workflows