Senior Customer Success Manager

Job Summary

Partnering with Enterprise customers to drive engineering transformation, the full-time Senior Customer Success Manager will manage the customer lifecycle from implementation to renewal, ensuring product utilization and business alignment in a remote setting.

Key responsibilities

• Become a product expert and master the customer success process
• Own the full customer lifecycle, ensuring program success and managing renewals
• Effectively coordinate and lead internal teams to support customer needs

Required qualifications

• 5-8 years of previous Customer Success Management experience
• Ability to quickly learn and communicate about technical topics and products
• Proven track record of high performance and ownership in previous roles
• Excellent relationship-building skills across all levels of management
• Strong people management skills, with the ability to influence and negotiate effectively