Senior Customer Success Manager

Job Summary

To support a growing customer base, the full-time Senior Customer Success Manager will lead onboarding and implementation efforts for Enterprise clients, acting as their primary contact and collaborating with internal teams to drive customer satisfaction and outcomes in a remote setting.

Key responsibilities

• Lead the technical onboarding process for new customers, developing tailored onboarding plans based on their requirements and goals
• Act as the voice of the customer within the organization, advocating for their needs and collaborating with various internal teams
• Manage issue resolution by working closely with Technical Support and Customer Engineering teams to ensure timely responses to customer concerns

Required qualifications

• 5+ years of experience in enterprise customer-facing roles, such as Customer Success, Technical Account Management, or Professional Services
• Relevant domain knowledge in areas like Supply Chain Security, DevSecOps, or regulatory compliance
• Demonstrated ability to take ownership of customer portfolios and make strategic decisions to drive outcomes
• An entrepreneurial mindset with experience in building new processes or practices to enhance customer service
• Strong commitment to continuous personal and professional development