Senior Customer Success Manager

Job Summary

Leading a team of Customer Success Managers, the full-time Senior Group Manager, Customer Success will focus on hiring, developing, and retaining talent while driving team performance and customer satisfaction in a remote environment.

Key responsibilities

• Hire, develop, and retain a high-performing team of Customer Success Managers, ensuring operational consistency across customer segments
• Partner with the Customer Success Director to monitor team performance and optimize operational procedures
• Drive accountability for core department KPIs, including renewal rates, customer retention, and revenue growth

Required qualifications

• 10+ years of work experience in a high-growth environment, with a preference for experience leading Customer Success teams
• 5+ years of management experience
• Experience in the employer-sponsored health benefits space
• Proficiency with tools such as Salesforce and Tableau; Gainsight experience is a plus
• Passion for mental health and transforming the healthcare landscape