Senior Customer Success Manager

Job Summary

Driving strategic relationships with commercial customers, the full-time Senior Customer Success Manager will advise on compliance programs, shape long-term success plans, and guide clients through frameworks like SOC 2 and ISO 27001 in a remote capacity.

Key responsibilities

• Lead strategic relationships, earning executive trust and advising on compliance program success
• Drive outcomes by developing success plans, tracking KPIs, and identifying growth opportunities
• Guide customers through compliance frameworks, ensuring measurable progress beyond checkboxes

Required qualifications

• Deep understanding of compliance frameworks such as SOC 2, ISO 27001, HIPAA, PCI, or FedRAMP
• 4+ years of experience in security, compliance (GRC), or identity and access management
• 6+ years in Customer Success, Consulting, or Strategic Account Management within a B2B SaaS company
• Proven success in managing complex relationships, including executive alignment and success planning
• Proficiency with tools such as Salesforce, Catalyst, Sigma, and Jira