Senior Customer Success Manager

Job Summary

Seeking a Senior Customer Success Manager to work full-time in a remote capacity, who will mentor customers on implementation strategies, support onboarding and adoption of Sonatype products, and build trusted relationships with stakeholders to ensure customer value and success.

Key responsibilities

• Mentor customers on best practices and implementation strategies for Sonatype products
• Support onboarding and adoption to enhance platform utilization across customer environments
• Build relationships with technical and business stakeholders, connecting technical implementation to business value

Required qualifications

• 7-10 years of experience in software development, DevSecOps, security, QA, cloud, or engineering
• Strong understanding of software development life cycle (SDLC) and related tooling
• Experience engaging with enterprise customers in a client-facing or advisory capacity
• Ability to translate technical solutions into customer value and measurable outcomes
• Must reside in the United States and be authorized to work without sponsorship