Senior Customer Success Manager

Job Summary

Seeking a full-time Senior Customer Success Manager for Strategic Accounts, this remote position will manage a portfolio of high-profile clients, ensuring their success and satisfaction through onboarding, retention, and strategic partnership development.

Key responsibilities:

• Serve as a strategic advisor, owning the full customer lifecycle and driving adoption, engagement, and retention
• Build trusted relationships with stakeholders, delivering strategic business reviews and aligning solutions to client goals
• Analyze performance data to identify risks and growth opportunities, ensuring high-quality client experiences and timely resolution of challenges

Required qualifications:

• 5-7 years of experience in Customer Success, Strategic Account Management, or related client-facing roles, preferably in SaaS or EdTech
• Proven track record managing large customer accounts with strong results in retention and account growth
• Strong business acumen and data-driven mindset for aligning customer goals with strategic solutions
• Excellent project management and organizational skills, with the ability to manage multiple priorities
• Fluency in English is required; Spanish fluency is strongly preferred