Senior Customer Success Manager

Job Summary

Managing a portfolio of enterprise clients, the full-time Senior Customer Success Manager will provide strategic direction, drive product adoption, and foster consultative relationships throughout the customer journey while working remotely.

Key responsibilities

• Provide strategic direction and advice on Greenhouse products to clients, achieving fluency in industry trends
• Illustrate business value through clear metrics and proof points for customer engagements, including implementation goals and business reviews
• Act as a trusted advisor, establishing relationships with stakeholders at all levels within client organizations

Required qualifications

• 5+ years of experience in account management or customer success management, preferably in the B2B tech/SaaS sector
• Experience managing complex enterprise accounts with high Annual Recurring Revenue (ARR) responsibility
• Demonstrated ability to drive product adoption across multi-product SaaS environments
• Strong discovery skills with the ability to ask thoughtful, open-ended questions
• Background in HR Tech or Talent Acquisition is a plus