Senior Customer Success Manager

Job Summary

Seeking a dedicated Senior Customer Success Manager, the full-time remote position will manage a portfolio of Enterprise and Strategic accounts, ensuring customer satisfaction and driving the adoption of the NodeZero cybersecurity solution.

Key responsibilities:

• Manage a portfolio of Enterprise and Strategic accounts to achieve long-term success and drive adoption of the cybersecurity solution
• Develop a deep understanding of the NodeZero product and act as a trusted advisor to customers, tailoring offerings to their unique cybersecurity needs
• Utilize customer usage data to identify risks, upsell opportunities, and secure annual renewals while conducting regular success check-ins and quarterly business reviews

Required qualifications:

• 5+ years of experience in a customer-facing role within a SaaS or cybersecurity environment
• In-depth knowledge of cybersecurity practices and principles, with relevant certifications preferred
• Strong technical expertise in information technology and cybersecurity
• Experience with CRM and Customer Success software
• Ability to work independently and collaboratively on customer-focused initiatives