Senior Customer Success Manager

Job Summary

Driving product adoption and client retention, the full-time Senior Customer Success Manager will serve as the primary point of contact for assigned accounts, conducting business reviews and developing strategic relationships with key stakeholders in a remote environment.

Key responsibilities

• Drive successful adoption of multiple use cases and quantify business value for customers
• Conduct regular business review meetings and develop strategic roadmaps with key stakeholders
• Manage customer contract renewals and maintain a renewal forecast while anticipating client risks

Required qualifications

• Bachelor's Degree or equivalent related experience
• Customer-facing experience with a focus on relationship building and driving transformation programs
• Experience with Salesforce and Gainsight preferred
• Previous experience with SaaS solutions
• Advanced proficiency in Microsoft Office Suite