Senior Customer Success Manager

Job Summary

Managing a portfolio of strategic accounts, the full-time Senior Customer Success Manager will drive software adoption, manage renewals, and build relationships to turn satisfied customers into active advocates while working remotely.

Key responsibilities

• Own a portfolio of strategic accounts, driving adoption, managing renewals, and fostering customer advocacy
• Identify risks and opportunities, maintaining clear communication and progress reporting across accounts
• Coordinate with internal teams to resolve issues, ensuring a consistently excellent customer experience

Required qualifications

• Proven experience in a Customer Success or account management role within an enterprise SaaS environment
• Strong commercial acumen and negotiation skills
• Ability to manage multiple competing priorities under pressure
• Experience delivering presentations to diverse audiences, including C-Suite stakeholders
• Skilled at building rapport with multiple customer stakeholders to ensure strategic alignment