Senior Customer Success Manager

Job Summary

Overseeing a portfolio of customers, the full-time Senior Customer Success Manager will act as an advocate to help clients achieve business outcomes and maximize their use of ServiceNow products in a flexible or remote work environment.

Key responsibilities

• Manage customer engagement and ensure successful outcomes through prescriptive guidance
• Ensure customers are technically healthy and utilizing the latest product versions
• Develop new use cases and success stories while collaborating with internal teams to resolve customer issues

Required qualifications

• Minimum 7 years of related work experience or equivalent
• Experience integrating AI into work processes or decision-making
• Ability to run projects independently with creativity
• Proven track record of resolving complex issues through analysis
• ServiceNow certifications are preferred