Senior Customer Success Manager

Job Summary

Driving product adoption and managing customer relationships, the full-time Senior Customer Success Manager will ensure successful onboarding and retention of clients while working remotely across the United States.

Key responsibilities

• Become a product expert to assist customers in the successful adoption of the platform
• Develop strategic success plans outlining critical success factors and metrics for customer segments
• Perform quarterly business reviews and manage the resolution of escalated customer issues

Required qualifications

• 3+ years of experience in customer-facing account management or equivalent in a B2B SaaS environment
• Proven ability to identify and mitigate risks in customer relationships
• Experience collaborating with multiple internal teams to resolve customer issues
• Demonstrated success in service excellence and best practices
• Strong communication skills, both written and verbal