Senior Customer Success Manager

Job Summary

Overseeing a portfolio of customers, the full-time Senior Customer Success Manager will act as an advocate to help clients achieve business outcomes and maximize their use of ServiceNow products while working remotely.

Key responsibilities

• Manage customer engagement and ensure successful outcomes for clients in the portfolio
• Utilize existing Success Plays to assist customers and develop new use cases and success stories
• Collaborate with internal teams to resolve customer issues and ensure technical health of client accounts

Required qualifications

• Minimum 7 years of related work experience or equivalent work experience
• Experience integrating AI into work processes or decision-making
• Ability to run projects independently with creativity
• Strong analytical skills for resolving complex issues
• ServiceNow certifications