Senior Customer Success Manager

Job Summary

Overseeing a portfolio of customers, the full-time Senior Customer Success Manager will act as an advocate to help clients achieve their business outcomes and maximize the value of their ServiceNow products in a flexible or remote work environment.

Key responsibilities

• Manage customer engagement and ensure successful outcomes for clients in the portfolio
• Guide customers in utilizing ServiceNow products effectively and create new use case success stories
• Collaborate with internal teams to resolve customer issues and oversee identified projects

Required qualifications

• Minimum 7 years of related work experience or equivalent
• Experience integrating AI into work processes or decision-making
• Demonstrated creativity and ability to run projects independently
• Strong analytical skills to resolve complex issues
• ServiceNow certifications are preferred