Senior Customer Success Manager

Job Summary

Overseeing a portfolio of customers, the full-time Senior Customer Success Manager will act as an advocate for clients to ensure they achieve business outcomes and maximize their utilization of ServiceNow products in a flexible or remote work environment.

Key responsibilities

• Manage customer engagement and outcomes to foster product adoption and success
• Ensure customers are technically healthy and utilizing the latest product versions
• Collaborate with customers to develop new use cases and success stories while addressing any escalated issues

Required qualifications

• Minimum 7 years of related work experience or equivalent
• Experience integrating AI into work processes or decision-making
• Ability to run projects independently and creatively
• Proven track record of analyzing and resolving complex issues
• ServiceNow certifications are preferred