Senior Customer Success Manager

Job Summary

Driving strategic customer outcomes, the full-time Senior Customer Success Manager will manage high-value customer relationships, ensuring retention and growth while working remotely.

Key responsibilities

• Own a portfolio of strategic customer relationships and develop trusted advisor relationships with executive stakeholders
• Drive customer adoption and business value realization through successful platform utilization and strategic success plans
• Lead complex customer initiatives and coordinate resources across multiple internal teams to ensure successful outcomes

Required qualifications

• 8+ years of experience in Customer Success, Strategic Account Management, or related SaaS roles
• Proven success managing enterprise customer relationships with executive stakeholders
• Strong understanding of B2B go-to-market strategies and revenue operations
• Experience leading complex, cross-functional initiatives in fast-paced environments
• Strong analytical skills to leverage data for decision-making and customer outcomes