Senior Customer Success Manager

Job Summary

Serving as a strategic advisor to enterprise customers, the full-time Senior Customer Success Manager will manage post-onboarding relationships, drive customer engagement, and ensure measurable business impact from Numerator's solutions while working remotely.

Key responsibilities

• Serve as a trusted advisor to enterprise customers, helping them achieve strategic goals and maximize value from Numerator
• Lead executive business reviews and strategic conversations that drive adoption, engagement, and measurable outcomes
• Proactively monitor customer health, identify risks and opportunities, and develop plans that support long-term success and retention

Required qualifications

• Bachelor's or Master's degree (preferred) or 1 or more years relevant experience
• Desired CPG experience in Brand Marketing, Market Research, Category Management, and/or Shopper & Consumer Insights roles
• Understanding of both syndicated and household panel data (Nielsen and/or IRI)
• Working knowledge of enterprise software applications and services for the retail and consumer goods industries
• Proven analytic skills: conceptualizing, analyzing, deriving insights from data, and designing execution plans