Senior Customer Success Manager

Job Summary

As a full-time Senior Customer Success Manager, the candidate will serve as a trusted advisor for enterprise clients, managing onboarding, engagement, and expansion of cancer benefit strategies in a remote environment.

Key responsibilities

• Own and manage a portfolio of enterprise and mid-market clients, leading onboarding and ensuring successful program launches
• Develop and execute strategic account plans tailored to clients' benefits goals and needs, while driving enrollment and engagement
• Build long-term relationships with senior HR and benefits executives, proactively managing client issues and identifying upsell opportunities

Required qualifications

• 7-10 years of experience in customer success or strategic account management within health tech or employee benefits
• Proven track record of managing enterprise-level accounts and developing strategic account plans that drive measurable outcomes
• Experience leveraging AI tools for efficiency in client management and service delivery
• Strong analytical skills to interpret program data and provide actionable insights
• Excellent organizational skills with the ability to manage competing demands across a large portfolio