Senior Customer Success Manager

Job Summary

Managing a portfolio of customer relationships, the full-time Senior Customer Success Manager will ensure satisfaction and long-term value by driving strategic engagement and expanding platform usage in a remote environment.

Key Responsibilities

• Drive the organization's strategy and tactical execution, aligning customer conversations with cybersecurity objectives
• Act as a trusted advisor and subject matter expert on the SecurityScorecard platform and cybersecurity risk
• Identify opportunities to increase customer value through platform adoption and expanded engagement

Required Qualifications

• Bachelor's degree
• 7+ years in account management, customer success, or a similar customer-facing role
• Strong understanding of cybersecurity or third-party risk management practices
• Proven ability to develop and expand relationships with customer stakeholders, including executives
• Technical aptitude to quickly grasp platform capabilities from the customer's perspective