Senior Customer Success Manager

Job Summary

As a strategic partner to key customers, the full-time remote Senior Customer Success Manager will manage complex customer relationships, drive retention and adoption, and contribute to the development of best practices in customer success.

Key Responsibilities

• Develop and maintain trusted advisor relationships with customer stakeholders and executive sponsors
• Manage a portfolio of strategic customer accounts, focusing on adoption, satisfaction, retention, and renewal readiness
• Lead cross-functional collaboration to improve customer outcomes and resolve complex escalations

Required Qualifications

• Demonstrated experience in Customer Success, Account Management, or a similar customer-facing SaaS role
• Experience managing strategic, enterprise, or complex customer relationships
• Strong understanding of SaaS business models, subscription renewals, and customer retention strategies
• Ability to conduct Executive Business Reviews and engage with executive-level stakeholders
• Experience mentoring or coaching peers within a customer success context