Senior Customer Success Manager

Job Summary

Leading Enterprise and Mid-Market customers throughout their journey, the full-time Senior Customer Success Manager will drive adoption, expansion, and retention while collaborating cross-functionally in a remote environment.

Key responsibilities

• Manage customer relationships to increase product adoption and drive value
• Collaborate with Services, Support, Product, and Sales teams to enhance customer experience
• Ensure customer retention through proactive engagement and problem-solving

Required qualifications

• 5-7 years of experience in a Customer Success Manager role with Enterprise & Mid-Market customers
• Proven experience in the life sciences industry
• Bachelor's degree
• eQMS experience is highly valued
• Knowledge of QA or software validation preferred