Senior Customer Success Manager

Job Summary

Owning a portfolio of accounts, the full-time Senior Customer Success Manager will drive customer adoption, manage renewals, and implement growth strategies while working remotely.

Key responsibilities

• Prevent risk and drive growth through early engagement and effective customer success strategies
• Achieve financial and strategic revenue targets while maintaining a rolling forecast of the territory
• Conduct regular business reviews to ensure customer satisfaction and alignment with their objectives

Required qualifications

• 5+ years of experience in Sales, Renewal Management, Account Management, or Customer Success, preferably within SaaS
• Proven track record in quota-carrying roles and successful deal negotiation
• BA/BS degree or equivalent work experience
• Experience supporting adoption across organizations as a change agent
• Strong contract negotiation skills with a history of timely contract completions