Senior Customer Success Manager

Job Summary

Partnering with 8-10 Enterprise customers, the full-time Senior Customer Success Manager will drive engineering transformation through implementation, program success, and renewal processes while working remotely.

Key responsibilities

• Become a product expert and master the customer success process
• Own the full customer lifecycle, from implementation to driving program success and managing renewals
• Effectively coordinate and lead the internal team to support each customer's needs

Required qualifications

• 5+ years of experience in Customer Success management, technical account management, or account management in the Enterprise space
• Ability to quickly learn and communicate technical topics and products
• Proven track record of performing consistently at a high level
• Strong presentation and relationship-building skills across all management levels
• Excellent people management skills, with the ability to influence and achieve results through others