Senior Customer Success Manager

Job Summary

Serving as a trusted advisor to health plan and provider organization clients, the full-time Senior Customer Success Manager will manage a portfolio of strategic accounts, drive product adoption, and ensure clients realize measurable value from solutions while working remotely within the United States.

Key responsibilities

• Own and manage a portfolio of strategic health plan and provider accounts, acting as the primary relationship holder and client advocate
• Drive client onboarding, adoption, and engagement across Health IT platforms, including prior authorization and clinical decision support
• Conduct regular executive business reviews, proactively identifying risks and opportunities for account expansion

Required qualifications

• Bachelor's degree from an accredited university or equivalent experience
• 5+ years of customer success, account management, or client services experience in a Healthcare IT or health plan environment
• Demonstrated track record of managing complex, multi-stakeholder enterprise accounts
• Deep understanding of healthcare workflows, including prior authorization and clinical operations
• Strong executive presence with the ability to build relationships and present effectively