Senior Customer Success Manager

Job Summary

Driving enterprise transformation, the full-time Senior Customer Success Manager will manage strategic relationships with global organizations, aligning AI-powered customer experiences with measurable business outcomes while working remotely.

Key Responsibilities

• Own end-to-end strategic relationships with enterprise customers, aligning technology capabilities to business transformation goals
• Lead the development of multi-year customer experience roadmaps to enhance revenue performance and customer satisfaction
• Deliver executive business reviews with data-driven insights and recommendations to influence customer strategy

Required Qualifications

• 8+ years of experience in enterprise customer success, management consulting, or business transformation within SaaS or technology environments
• Demonstrated success managing complex enterprise accounts with annual contract values exceeding $1M
• Proven ability to influence executive stakeholders through strategic advisory and data-driven storytelling
• Strong background in customer experience transformation, digital channels, AI, and automation technologies
• Bachelor's degree in Business, Technology, or a related field