Senior Customer Success Manager

Job Summary

Managing a portfolio of advertising clients, the full-time Senior Customer Success Manager will provide strategic guidance, troubleshoot campaign issues, and conduct regular check-ins to optimize ad performance in a remote environment.

Key responsibilities:

• Autonomously manage a portfolio of advertising clients
• Provide strategic guidance and action upon opportunities within accounts to scale revenue
• Conduct quarterly business reviews and regular check-in calls with advertisers

Required qualifications:

• 5 years of experience managing advertising campaigns, preferably in search and social
• Demonstrated experience managing enterprise-level clients in the North American market
• Ability to translate analytics into insights and recommendations for campaign improvement
• Comfortable working with beta products and troubleshooting technical issues
• Availability for meetings during Quora's coordination hours (Mon-Fri: 9am-3pm Pacific Time)