Senior Customer Success Manager

Job Summary

Managing customer engagements for Federal clients, the full-time Senior Customer Success Manager will lead onboarding, implementation, and adoption efforts while collaborating with cross-functional teams to drive customer success and deliver value remotely.

Key responsibilities

• Drive business success planning by aligning with customers and internal teams on requirements and goals
• Act as the voice of the customer, advocating for their needs within the organization
• Collaborate with Technical Support and Customer Engineering teams to resolve customer issues in a timely manner

Required qualifications

• 5+ years of experience in Public Sector roles such as Customer Success, Technical Account Management, or related fields
• Relevant domain knowledge in areas like Supply Chain Security, DevSecOps, or regulatory compliance
• Proven ability to take ownership of customer portfolios and make autonomous decisions to drive outcomes
• Entrepreneurial mindset with experience in building new processes or practices
• Strong commitment to personal and professional development