Senior Customer Success Manager

Job Summary

Focused on driving customer retention and successful renewals, the full-time Senior Customer Success Manager will manage a portfolio of accounts, build success plans, and collaborate with cross-functional teams to ensure customers realize value from workforce management solutions.

Key Responsibilities

• Own the customer renewal process, including planning, negotiation, and execution for assigned accounts
• Serve as a trusted advisor to maximize customer value and conduct strategic check-ins and business reviews
• Act as the voice of the customer across internal teams, coordinating resources to resolve issues and manage escalations

Required Qualifications

• 5+ years of experience in Customer Success, Account Management, or a related customer-facing role, preferably in SaaS
• Experience managing enterprise customer relationships with multiple stakeholders
• Strong understanding of customer retention, renewal management, and adoption strategy
• Proven ability to manage multiple complex accounts and priorities in a fast-paced environment
• Experience working cross-functionally with Sales, Support, Services, Product, and Leadership