Senior Customer Success Manager

Job Summary

Overseeing a portfolio of customers, the full-time Senior Customer Success Manager will act as an advocate to help clients achieve business outcomes and maximize their use of ServiceNow products in a flexible or remote work environment.

Key responsibilities

• Manage customer engagement and outcomes to ensure technical health and product adoption
• Leverage and develop Success Plays to assist customers in creating new use cases and success stories
• Coordinate with other ServiceNow teams to resolve customer issues and oversee identified projects

Required qualifications

• Minimum 7 years of related work experience or equivalent
• Experience integrating AI into work processes and decision-making
• Proven ability to run projects independently and creatively
• Strong analytical skills for resolving complex issues
• ServiceNow certifications are preferred