Senior Customer Success Manager

Job Summary

Managing a portfolio of medium to large Duck Creek OnDemand and OnPrem accounts, the full-time Senior Customer Success Manager will act as the primary contact and trusted advisor for customers, ensuring their success and driving product adoption in a remote work environment.

Key responsibilities:

• Develop and maintain trusted relationships with customers and system integration partners, focusing on their business goals and strategic priorities
• Track customer renewals and upsell opportunities, facilitating governance meetings and preparing success plans
• Act as the main contact for customer issues, coordinating with internal teams to ensure timely resolutions and customer satisfaction

Required qualifications:

• Bachelor's degree in Computer Science, Computer Information Sciences, or a related field, or equivalent work experience
• Minimum of 6 years of functional and technical experience with SaaS platforms
• Proven track record in managing customer relationships and driving software adoption
• Experience in sales expansion and customer success best practices
• Strong operational skills with the ability to analyze data and improve processes