Senior Customer Success Manager

Job Summary

Owning the end-to-end customer relationship, the full-time Senior Customer Success Manager will drive customer adoption, engagement, and satisfaction for leading brands and media organizations in a fully remote role.

Key responsibilities

• Manage the customer lifecycle, focusing on adoption, product engagement, and satisfaction
• Develop and nurture strong relationships with customers and alliance/channel partners to maximize value and drive growth
• Conduct consultations, demos, and Quarterly Business Reviews (QBRs) to educate clients on product features and ensure they leverage solutions effectively

Required qualifications

• 5-8 years of experience in a customer-facing role, preferably in B2B SaaS customer success or account management
• Prior experience in media, advertising, or media intelligence industries is strongly preferred
• Proficiency in Excel, PowerPoint, and Salesforce; familiarity with Jira, Gong, and Pendo is a plus
• Bachelor's degree in communications, advertising, business, information technology, or related field preferred
• Exceptional relationship-building skills with a strong commitment to customer success and satisfaction