Senior Customer Success Manager

Job Summary

Leading one of the largest enterprise accounts, the full-time Senior Customer Success Manager will design scalable adoption strategies, drive customer engagement, and collaborate with cross-functional teams in a remote environment.

Key responsibilities

• Own and lead a high-value enterprise account, focusing on adoption, renewal success, and long-term growth
• Build and maintain strategic relationships across multiple business units and agencies
• Design and execute scalable onboarding and training programs tailored for enterprise clients

Required qualifications

• Minimum of 6 years of experience in Customer Success, Onboarding, or Implementation within SaaS or creative technology
• Proven track record of improving adoption, retention, and satisfaction across enterprise clients
• Experience managing programs across large brands with multiple sub-brands or business units
• Strong data literacy with the ability to translate insights into actionable strategies
• Familiarity with advertising, marketing technology, or generative AI is preferred