Senior Customer Success Manager

Job Summary

Leading adoption and value realization for strategic enterprise accounts, the full-time remote Senior Customer Success Manager will partner with senior leaders to drive process change, monitor customer health, and conduct executive-level business reviews while shaping the Customer Success strategy at Observe.AI.

Key Responsibilities

• Driving process change and product adoption through change management and executive relationships
• Monitoring customer health and taking data-driven actions to influence behavior
• Conducting Quarterly Business Reviews to demonstrate value and advocate for customer needs

Required Qualifications

• 5-7 years of experience in a Customer Success Manager role for a SaaS solution
• Proven track record managing enterprise-level or strategic customer accounts
• Strong understanding of SaaS business models and customer lifecycle management
• Ability to build trusted relationships at all organizational levels
• Data-driven and process-oriented with strong project management skills