Senior Customer Success Manager

Job Summary

Acting as a trusted advisor to high-impact creator accounts, the full-time Senior Customer Success Manager will optimize email strategies and drive retention and expansion initiatives while working remotely.

Key responsibilities

• Manage a portfolio of 50-75 high-value creator accounts, delivering strategic guidance and implementing initiatives to drive measurable business outcomes
• Collaborate cross-functionally with Product, Marketing, and Support teams to enhance the creator experience and ensure their needs are addressed
• Analyze data and metrics to identify growth opportunities, establish account plans, and contribute to the evolution of the customer success framework

Required qualifications

• 4+ years in Customer Success, Account Management, or Creator Partnerships roles
• Experience supporting creators or digital entrepreneurs in a fast-paced startup or SaaS environment
• Proven track record of managing high-value customer portfolios with quantifiable impact
• Familiarity with CRM tools and data analysis, including email performance metrics and user behavior trends
• Strong ability to collaborate cross-functionally and lead customer strategy across various stages of the customer lifecycle